AGServiceDesk
Asset & Service Desk Management Platform
How Censaas built a cloud-based asset and service desk management platform for the agriculture industry. Built with the client, a member of the industry himself.
Technologies Used
The Challenge
Agricultural businesses were struggling with outdated, paper-based asset tracking systems that led to equipment downtime, maintenance delays, and significant operational inefficiencies.
Tracking assets were done manually, causing unnecessary equipment downtime
Manual maintenance scheduling was time-consuming and inefficient
Audit logs were not maintained, making it difficult to track asset history
Communication between field workers and the office was inefficient and manual
What They Wanted
The client needed a comprehensive digital solution to streamline their asset management operations and improve farm efficiency.
Centralized Asset Management
Single platform to track all equipment and assets
Mobile Access
Web access wasn't enough, they wanted a full iOS and Android app
Service Technician Automation
Automated ticket logging and distributing of responsibilities
Advanced Reporting
Comprehensive analytics and compliance reporting
What We Delivered
We delivered a cloud-based platform that revolutionized how agricultural businesses manage their assets and operations.
Service Ticket Logging
The ticket logging process had to be made incredibly simple, without overly complex features. We integrated an Admin and Client view giving only the necessary features to the client and the ability to manage the tickets from the admin dashboard.
iOS and Android Apps
Service Technicians are always on the road, and therefore needed an easy way to access their jobs for the day. That's why when the client approached us asking for an easier way to manage tickets, we implemented an app for iOS and Android devices.
Asset Tracking
Assets are crucial to the application as they're the core item that need to be repaired by service technicians. We implemented a system for tracking where assets are with a Google Maps implementation, making it easy for service technicians to find them.
The Results
The platform delivered significant improvements across all key performance indicators instantly on being deployed.
The system is being used live by the client and their customers
In maintenance and operational expenses
Since initial project completion
Customer was satisfied with the development process and delivery
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