Your most experienced people are your database. We back them up.

In most plants, the real operating manual is three long-serving people who know the settings, the tolerances, and the workarounds. We build systems that write that knowledge down, keep it current, and hand it to whoever is on shift.

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The problems we're asked about

Setup knowledge is retiring

The changeover settings for a fussy line, the feed rate that stops a particular material chattering, the sequence that gets the old press back up — none of it is in the ERP. It is in heads and in biro on laminated sheets. When those people go, their successors relearn it the expensive way.

Quoting custom work is slow

Every non-standard enquiry needs an engineer to stop what they are doing, study drawings, and estimate material and machine time. Enquiries queue, and some are won or lost on response speed alone. A system that drafts the first pass from your own quoting history changes the maths.

The paperwork burden grows every year

Quality records, non-conformance reports, material certificates, audit trails for customers who demand them. The information mostly exists; assembling it into the document a customer or auditor wants is the time sink. Document systems do this well.

Manuals answer nothing at 2am

The night shift hits a fault on a machine whose manual is a 400-page PDF in a folder nobody remembers. The choice is ring the one person who knows, or wait for morning. Neither should be necessary when the answer is already written down.

What we build for manufacturers

The Knowledge Base Agent, trained on your plant

Machine manuals, changeover sheets, maintenance logs, and quality procedures become one assistant your operators can question by voice or in Microsoft Teams. "What are the changeover settings for line two running the 40mm stock?" gets the answer, with the source cited, in seconds.

See the Knowledge Agent

Quoting support for custom and batch work

A system that reads incoming drawings and enquiries, compares them with jobs you have actually made and priced, and gives your estimators a first pass to correct rather than a blank sheet.

Document and compliance systems

Pipelines that read, index, and assemble your quality and certification paperwork — the same document intelligence we have run at six-figure page volumes in other sectors.

From the job sheets

A worked example — not yet a client job

Client: A precision engineering firm, 60 staff (worked example)
Sector: Manufacturing
System delivered: Knowledge Base Agent + quoting support
In service since: Worked example

We are honest about this: manufacturing is the sector we are opening, and we have not yet delivered a manufacturing job we can name. Here is what the first one looks like. A 60-person precision engineering firm has two setters near retirement and a quoting backlog. Over two to three weeks we ingest machine manuals, changeover sheets, and five years of quotes. The Knowledge Base Agent goes live in Teams for the shop floor, and a quoting assistant drafts first-pass estimates from historical jobs for an engineer to correct. The systems run under Censaas Managed, and the firm owns everything. The document pipelines behind this are the ones already in service in our dental and field-service work.

Working with us

An engagement starts with a scoping conversation and a fixed-price written proposal. You see working software in weekly demos from the first fortnight, and you own everything we build.

Every system is sold with its upkeep. Censaas Managed covers hosting, monitoring, security patches, backups, and a set number of improvement hours each month. Production environments deserve systems that are looked after, not handed over.

About Censaas Managed

Talk to us about your operation

A 30-minute call, no obligation. We will ask about how your business runs, tell you what we would build, and tell you honestly if AI is not the right answer yet.